A Chatbot is an interactive software agent that can converse with users through text or voice in a chat interface. Chatbots are often used for customer service, support, or informational purposes within websites and apps. From a UX perspective, a chatbot provides an alternative, conversational way for users to get what they need. For example, instead of manually browsing a help center, a user might type “How do I reset my password?” into a chatbot, and the bot will reply with instructions or a link. Good chatbot design focuses on making the conversation as natural and helpful as possible — this involves anticipating common questions, providing quick buttons or options for the user to select, and handling misunderstandings gracefully (“I’m sorry, I didn’t catch that. Did you mean…?”). Chatbots can be simple, following pre-written scripts, or more advanced, using AI to understand and respond to a wide variety of inputs. When well-implemented, chatbots can enhance UX by giving users immediate answers or automating simple tasks (like booking an appointment via chat) in a friendly, accessible manner available 24/7.